Order status

Each Blomming order may appear with one of the following statuses: 

1. Awaiting payment: the user has confirmed the order but the payment has not taken place. This is for new orders.
2. Paid: the payment has been completed. Orders can be switched to this status automatically (via payment with PayPal) or manually if the customer chooses cash on delivery or wire transfer. 
3. Processing: set this status when you're working on the order
4. Shipped: the order has been sent to the customer
5. Delivered: the customer has received the order
6. Cancelled: when you cancel an order, it cannot be reset or restored
7. Closed: all processes related to the order have been concluded 

The system will send an email to the customer in relation to statuses 1, 2, 3, 4 and 6. 

The system will send a notification email to you as well for statuses 1, 2, 4 and 6. It’s a copy of the email sent to the customer.