Settings: email templates

(AVAILABLE ONLY FOR THE BLOMMING SUBSCRIPTION OPTION)

Under ‘Settings > Email templates’ menu, you can access standard and custom templates that will be sent to customers of your shop. Email templates are grouped by topic: 

Order management emails

• The ‘New order’ email is sent automatically by the system when the order is confirmed (when the user clicks ‘Complete order’ during checkout).
• The ‘Order payment’ email is sent automatically by the system when the order is successfully paid for by credit card or PayPal. The payment email is also sent when the order is manually set to ‘Paid’ from the orders section, to use for all orders that are paid for with bank transfer or cash on delivery.
• The ‘Order processing’ email is sent when you set the status to ‘Order processing’.
• The ‘Order shipped’ email is sent when you set the status of the order to ‘Shipped’, i.e. when the courier has picked up the package from your warehouse.
• The ‘Order cancelled’ email is sent when the order is set to ‘Cancelled’.
• The ‘Abandoned cart’ email is sent automatically when you go to the ‘Marketing > Abandoned carts’ section and set the time line relating to when customers should receive an automated abandoned cart email.
• The ‘Gift card received’ email is sent when a new gift card is bought by a user.
• The ‘New manual order’ email is sent when you manually create an order from the back office on behalf of a customer. The customer will receive a summary of the products ordered with a direct link to complete the payment.  

User management emails

• The ‘User registration’ email is sent automatically when a new user registers with your shop.
• The ‘Change password’ email is sent automatically when a user wants to change the password to his/her account.  

Order return emails

• The ‘New return request’ email is sent automatically by the customer when they want to return an item directly from your website.
• The ‘Return request accepted’ email is sent automatically when you set the status of the request to ‘Accepted’.
• The ‘Return request denied’ email is sent automatically when you set the status of the request to ‘Denied’.

Clicking each email, you can modify and customise the email template that will be sent to the customer.

Using the dynamic variables between the brackets (for example: {store-title}), you can customise the content of the email. These sections are generated automatically by the system, entering the customer's information (name, order code, order total, etc.). For more information on how to use dynamic variables click here.

In the summary displayed to the right, you can enter email addresses (users who are admins/manage the shop) that you want to receive a copy of the email sent to the customer. The email addresses entered in this section should be additional email addresses other than the contact email entered in the ‘Settings > General > Contact email’ section.

From the ‘Settings > custom emails’ section, click ‘Settings’ at the top right to disable the automatic delivery of some types of emails to the shop admin or the customer, such as the new order email, the successful payment email, or the order shipped email. In addition, you can manage the 'From’ email used to send the message to customers.